Visa Service Terms

This service is provided by Wicket Travel Limited (company number 17001759), trading as Wicket Travel, a private travel agent.

We are not the UAE government, an embassy, or an official visa website, and we are not affiliated with the UAE immigration authorities. You can apply for a UAE visa yourself through official channels, or through an airline that offers visas to its passengers; our fee is for the help we give with your application.

• Checking which visa suits your trip, nationality and UK residence status.
• Checking your answers and documents for completeness before submission.
• Submitting your application through an authorised channel and paying the government fee on your behalf.
• Keeping you updated, and sending you the visa if it is issued.

These terms sit alongside our general Terms & Conditions. Flights booked with us are covered by those terms, not by these.

Every visa is decided by the UAE authorities, who can refuse an application, ask for more documents, or take longer than usual, without giving reasons. We cannot guarantee that a visa will be granted or issued by a particular date. A visa also doesn't guarantee entry: the final decision is made by immigration officers on arrival. Please don't book non-refundable travel until your visa is issued, unless you accept that risk.

Before you pay, we confirm in writing:

• the government fee — set by the UAE authorities, paid on to them in full; and
• our service fee — for checking, preparing and submitting your application.

Nothing else is added. We start work once you have agreed the total and paid. Fees are per applicant, in pounds sterling.

• Before we submit your application: you can cancel for a full refund of everything you paid.
• After submission: the government fee is not refundable, because it has been paid to the UAE authorities. Our service fee is not refunded if the application is refused, because the work has been done.
• If we make a mistake that causes a refusal or delay — for example, submitting information different from what you gave us — we will re-submit at our cost, or refund our service fee and any government fee lost because of our error.

• Give complete and truthful answers. False or misleading information can lead to refusal and a ban, and we will stop work on the application.
• Send clear copies of the documents we ask for, and tell us at once if anything changes.
• Make sure your passport is valid for at least 6 months from your arrival date, or as the UAE requires at the time.
• Check your visa when you receive it, and follow its conditions (length of stay, entry deadline).

We aim to call you back the same day you enquire, and to submit as soon as we have everything we need. Processing times after submission are set by the UAE authorities and vary; we tell you the current typical time when we quote, but it is not a promise.

Please upload documents through our secure form or portal rather than sending them by email or WhatsApp. They are kept in private storage, used only for your application, shared only with the UAE authorities and the authorised channel we submit through, and deleted 6 months after the decision. Your answer about criminal convictions is only collected with your explicit consent. See our Privacy Policy.

We will provide the service with reasonable care and skill. We are not responsible for the authorities' decisions or timings, or for travel or other costs if a visa is refused or delayed, except where the refusal or delay was caused by our error (§5). Nothing here limits liability that cannot be limited by law, or your statutory rights.

Email info@wickettravel.com or WhatsApp +44 7417 564704. If you are unhappy with our service, follow our complaints procedure. These terms are governed by the law of England and Wales.