Parent Travel Assist Terms

Parent Travel Assist is a free introduction service run by Wicket Travel Limited (company number 17001759). It puts families whose relative is flying alone (“families”) in touch with travellers who are already booked on the same flight and are willing to help (“helpers”).

We make introductions only. We are not a care provider, an escort or assistance service, an employment agency or an airline. Helpers are members of the public travelling for their own reasons, not our staff or agents, and each member travels independently. Airport and airline special assistance (such as wheelchairs) must be booked with the airline; we can help you request it if we booked your flight.

• Members must be 18 or over. A family member posts on behalf of the relative who is travelling, with that relative's agreement.
• Helpers must already hold a confirmed booking on the route and date they post.
• You must give accurate information, use your real name, and keep your post up to date — withdraw it if your plans change.
• You may need a portal account, and we may ask you to verify your identity with photo ID before an introduction.

A Wicket Travel coordinator reads every post before it goes anywhere, speaks to the people involved, confirms that a helper is booked on the flight they posted, and talks the family through who their relative would travel with before any introduction is made.

This is a human review, not a background check. We do not carry out DBS or criminal-records checks, and we do not supervise anyone during the journey. Families make the final decision about whether to go ahead, and we will arrange a call between both sides first if you would like one.

If you ask for your post to appear on the public board, we show only a shortened listing: first name and last initial, route, date, airline and the amount. Your phone number, email address, surname and notes are never shown, and nobody can contact you from a listing — every introduction goes through our team.

We may edit or decline any post, and remove posts that break these terms, look misleading, or whose travel date has passed. Example listings marked “Example” are illustrations, not real members.

Posting and introductions are free. Any amount a family offers or a helper asks for is agreed and paid directly between the two members. Wicket Travel does not hold, process, guarantee or take a share of that money, and is not a party to any arrangement between members.

• Agree the amount and what it covers before the journey.
• We recommend paying only after the journey, or in part before and part after.
• Never pay anyone who contacts you claiming to be from Wicket Travel and asks for money to “secure” a match. We never charge for introductions.

All members agree to:

• treat each other with respect, and respect the relative's wishes, privacy and belongings;
• never ask a relative to carry anything for them, or to hand over documents, money or bank details;
• follow the airline's and airport's rules and staff instructions;
• use other members' details only for this journey, and not share them.

We may suspend or remove anyone who breaks these rules or whom we reasonably believe is a risk to others.

If anyone is in immediate danger, call 999 (or the local emergency number abroad), and tell airline or airport staff.

To report a safety concern about a member or a listing, email info@wickettravel.com with “Parent Travel Assist: safety concern” in the subject, or WhatsApp +44 7417 564704. Include the listing reference if you have it. We act on safety reports the same day: we pause the listing while we look into it, can remove a member from the service, and will share information with the police or other authorities where we believe someone is at risk.

Details of a relative's age, health or mobility needs are only collected with explicit consent, ticked on the form, and are shared only with a matched helper as needed for the journey. Identity documents are deleted within 30 days of our verification decision. See our Privacy Policy.

We will run the service with reasonable care and skill. Because members travel independently and arrange things between themselves, we are not responsible for what members do or fail to do, for arrangements or payments between them, or for an introduction that doesn't work out. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or anything else that cannot be limited by law.

We may change or pause the service, or update these terms (the date at the top shows when). Our general Terms & Conditions also apply to your use of the site; if they conflict, these terms apply to Parent Travel Assist. Complaints follow our complaints procedure. These terms are governed by the law of England and Wales.