Terms & Conditions

Wicket Travel is a trading name of Wicket Travel Limited, a private limited company registered in England and Wales (company number 17001759), registered office Lampton Avenue, Hounslow, England, TW3 4EW, IATA TIDS registration 96239010. “We”, “us” and “our” mean Wicket Travel Limited. Contact us at info@wickettravel.com or on WhatsApp at +44 7417 564704.

These terms apply when you use wickettravel.com or our booking portal, and whenever we book a flight for you. Please read them before you pay. Other terms also apply where relevant:

• the airline's conditions of carriage and fare rules, for your flights;
• our Visa Service Terms, if you use our Dubai visa service;
• our Parent Travel Assist Terms, if you post on or use the board;
• our Refund Policy and Privacy Policy.

Nothing in these terms affects your statutory rights as a consumer.

We are a travel agent. We book flights on your behalf with the airline (directly or through the airline's authorised ticketing systems). We are not an airline: the airline issues your ticket and is responsible for operating your flight.

• 1. Your request. You tell us your route, dates and travellers through the flight search and our booking portal, by WhatsApp, phone or email. A request is not a booking and does not hold a seat or a price.
• 2. Our quote. A consultant sends you the flights, the total price for all travellers and the main fare rules (baggage, changes and refunds).
• 3. Your agreement and payment. We book only once you accept the quote and pay. Your contract with us is formed when we confirm we have received your payment.
• 4. Ticketing. We book and ticket the flights and send you the e-ticket with its booking reference (PNR) and ticket number through the portal and by email.

Hotels, car hire and holidays shown on our site are sold by our sister company, Wicket Travel Holidays, under its own terms. We are not a party to those bookings.

• One total price. The price we quote is the total you pay us, in pounds sterling, and includes airline fares, taxes and charges and our own service charge. Nothing is added at checkout and we do not charge card surcharges.
• Prices can change until ticketing.Airlines change fares as seats sell. If the fare rises before we can ticket, we tell you the new price and only go ahead if you agree; if you don't, we refund anything you have paid for that booking in full.
• How to pay. By card, or by bank transfer to Wicket Travel Limited's business account. If we agree to take a deposit, we tell you the balance and the date it is due; the booking is not ticketed until it is paid in full.
• Protect yourself from fraud. We will never ask you to pay a personal account or change our bank details by message. If in doubt, call us on +44 7417 564704 before you pay.
• Extras. Seats, extra bags, meals and other airline extras are only included if they are listed in your quote.

We aim to issue tickets on the same day your payment clears. Your booking is confirmed only when you receive an e-ticket number; a booking reference alone is not a ticket.

Please check every name, date and flight on your quote and e-ticket straight away, and tell us of any mistake. Names must match each traveller's passport exactly. Airlines may charge to correct a name, or require a new ticket; we pass on what the airline charges if the error was in the details you gave us, and cover it ourselves if the mistake was ours.

• Give us accurate details for every traveller.
• Hold a valid passport, any visa, transit visa or electronic travel authorisation, and meet the health and entry rules of every country on your trip. Check gov.uk foreign travel advice.
• Check in and reach the gate by the airline's deadlines, and follow its baggage rules.
• Tell us about any special assistance needs when you request a quote.
• Take out suitable travel insurance when you book. We strongly recommend it.

We are not responsible if you are refused boarding or entry because of your documents, health or conduct, or if you miss a flight.

Contact us with your booking reference. We ask the airline for you, and what is possible and what it costs depends on your fare rules. Many cheaper fares cannot be changed or refunded.

• You pay any airline change fee, fare difference or cancellation charge.
• If we charge our own service fee for making a change or cancellation, we tell you the amount before we act and only charge it if you agree.
• If you don't take an outbound flight, the airline may cancel the rest of your journey. Tell us before departure if your plans change.

The 14-day cancellation right under the Consumer Contracts Regulations does not apply to flights booked for a specific date (regulation 28(1)(b)), so a change or cancellation follows your fare rules.

Airlines can change schedules. When an airline tells us of a change, we tell you as soon as we can and help you choose between the options it offers — accepting the change, rebooking, or a refund. For flights covered by UK or EU air passenger rights (UK261/EU261), the airline owes you care, rerouting or a refund and sometimes compensation; we will point you to the airline's claim process and help where we can. Compensation is paid by the airline, not by us.

Refunds follow the airline's fare rules and our Refund Policy. We pay refunds to the person who paid, by the original payment method, within 14 days of receiving the money from the airline.

Wicket Travel Limited does not hold an ATOL licence, and we do not sell package holidays or flight-inclusive packages. Flight-only bookings made with us are not ATOL protected.

If you pay by credit card and the booking costs more than £100, you may have protection under section 75 of the Consumer Credit Act 1974. Debit and credit card payments may also be covered by your card provider's chargeback scheme. Bank transfers have no such protection. Travel insurance that covers airline failure gives additional protection.

We will make your booking with reasonable care and skill, as quoted and agreed. If we fail to, we will put it right or refund the cost of our error.

Your flights are provided by the airline. We are not responsible for the airline's acts or omissions, such as delays, cancellations, overbooking, lost baggage or in-flight service; these are governed by the airline's conditions of carriage and the law that applies to it. We are not liable for losses that were not foreseeable, or for events beyond our reasonable control (such as strikes, severe weather, airspace closures or airline failure).

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

• You must be 18 or over to make a booking or open a portal account.
• Keep your portal sign-in details private; you are responsible for activity on your account.
• Don't submit false information, scrape or copy our content, or try to disrupt or gain unauthorised access to the site or portal.
• Information on our site (routes, airlines, flying times, entry rules) is general guidance and can change; your quote and the airline's rules are what count.

The Wicket Travel name, logo, site design and text belong to Wicket Travel Limited. Airline names and logos belong to their owners and are used only to identify their services. Photos are used under the licences listed on our photo credits page.

If something goes wrong, tell us — see our complaints procedurefor how we handle it, our response times and where to go if you're still not satisfied.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

We may update these terms; the date at the top shows when. The terms that apply to your booking are the ones in force when you paid.