Privacy Policy

This policy explains how Wicket Travel Limited (company registration 17001759, “Wicket Travel”, “we”, “us”) collects, uses, shares and protects your personal data when you visit wickettravel.com, submit an enquiry, or book a flight through us. We are the data controller for the personal data described in this policy.

We are a UK flight ticket booking service — we compare and book airline tickets. Hotels and car rentals shown on our site are provided by our sister brand, Wicket Travel Holidays, which is a separate business with its own privacy policy — please check that site directly for how it handles your data.

This is a template privacy policy prepared for Wicket Travel using the business details we were given. It is designed to cover the enquiry and booking flows currently on this site, but it must be reviewed by a qualified legal professional before it is treated as final.

We collect personal data you give us directly, including:

• Flight enquiries & bookings — name, contact details, travel dates and routes, passenger and passport details, and any information you give our team while arranging a booking.
• Contact form submissions — your name, email address, phone number and the content of your message.
• Visa enquiry forms — the details our Dubai visa enquiry form asks for, which can include passport, nationality, employment and travel history information, plus any documents you upload (e.g. passport scans).
• Parents Tickets enquiries — details you submit when asking us to help find a flight for a visiting parent or family member, and the contact details of the person raising the enquiry.
• Technical data — IP address, browser and device type, pages visited and how you use our site, collected automatically via cookies and similar technologies (see Cookies below).

We do not directly collect or store full card payment details — payments are handled by our payment processor and/or the booking portal, which have their own security and privacy safeguards.

We use your personal data to:

• Find fares, process enquiries and complete flight bookings on your behalf.
• Respond to contact form, visa and Parents Tickets enquiries.
• Communicate with you about your booking, including changes made by an airline.
• Provide customer support by phone, WhatsApp and email.
• Improve our website and services, and keep our systems secure.
• Meet our legal, accounting and regulatory obligations.
• With your consent, send you offers or updates — you can opt out at any time.

Our lawful bases for these uses, under UK GDPR, are typically:

• Contract — to take the steps you ask for before, and to perform, a booking.
• Legitimate interests — to run, secure and improve our business and respond to enquiries.
• Consent — for optional marketing communications, which you can withdraw at any time.
• Legal obligation — where we must keep or share records, e.g. for tax purposes.

We use cookies and similar technologies (including your browser's local storage) for essential site functions — such as remembering your cookie choice and your preferred language — and to understand how our site is used so we can improve it.

You'll see a cookie banner on your first visit where you can accept or reject non-essential cookies. If we introduce analytics or advertising cookies in future, this policy and that banner will be updated so you can make an informed choice.

We share personal data only where it's needed to deliver our service:

• Airlines & travel partners — to issue and manage your ticket.
• Our booking portal — the secure system we and our team use to process bookings and enquiries.
• Payment processors — to take payment securely; we do not store full card details ourselves.
• IT, hosting and support providers — who process data on our behalf, under contract.
• Regulators or authorities — where we are legally required to.

We do not sell your personal data. If you enquire about a hotel or car rental, that enquiry is passed to our sister brand, Wicket Travel Holidays, to action.

Some airlines and partners we share data with are based outside the UK or European Economic Area. Where this happens, we take steps to ensure your data is protected to a standard consistent with UK GDPR, such as relying on the receiving party's own regulatory obligations or standard contractual clauses.

We keep personal data for as long as needed to provide our service, meet legal and accounting obligations, and resolve any disputes. Exact retention periods depend on the type of data and are to be confirmed by Wicket Travel Limited — for example, booking records may need to be kept for a set number of years for tax purposes, while an unactioned enquiry may be deleted much sooner.

When data is no longer needed, we delete or anonymize it in line with our internal data-retention schedule.

You have the right to:

• Ask what personal data we hold about you and receive a copy (access).
• Have inaccurate data corrected (rectification).
• Ask us to delete your data in certain circumstances (erasure).
• Ask us to restrict how we use your data (restriction).
• Receive certain data in a portable format (portability).
• Object to processing based on legitimate interests or for marketing (objection).
• Withdraw consent at any time, where we rely on it.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on a request.

Our services are intended for adults arranging travel. Our Parents Tickets form collects details from the adult submitting the enquiry about their parent or family member's travel — it is not aimed at, and should not be used to collect data directly from, children.

If you have a concern about how we've handled your personal data, please contact us first at info@wickettravel.com so we can try to put it right.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk or by calling 0303 123 1113.

We may update this policy from time to time, for example as our services change. The “last updated” date at the top of this page shows when it was last revised. We encourage you to review it periodically.

Wicket Travel Limited, Lampton Avenue, Hounslow, London, TW3 4EW, UK.
Email: info@wickettravel.com · Phone/WhatsApp: +44 7417 564704