Editorial policy

The pages, travel information and help articles on wickettravel.com are written and checked by the Wicket Travel team at Wicket Travel Limited. We credit the team as a whole rather than individual writers. Nothing on this site is paid-for advertising dressed up as advice.

We write for travellers flying from the UK: plain English, practical advice and the details that change what you pay or how you travel.

Practical facts such as airports, routes, flying times, baggage, security and entry rules come from official sources: the airlines, the airports and government websites such as GOV.UK foreign travel advice.

Rules change, so always check the latest baggage allowance, entry requirements and fare conditions with your airline before you travel. When you book with us, the fare rules and allowances in your quote and on your e-ticket are the ones that apply.

• We don't run a live fare feed on this website, so we don't publish fares as if they were bookable right now. Fares change as seats sell.
• When you ask for a flight, a consultant checks current availability and quotes you a total price for your exact route, dates and travellers.
• We never make up or estimate a fare to show on a page. Where we have no real price, we show none.

The total price and the fare rules are confirmed with you before you pay. See our terms and conditions.

Wicket Travel Limitedis a travel agent. We earn our income from the margin or service charge included in the total price we quote you, which you see and agree to before you pay. We don't add card surcharges or fees at the end.

Airlines or the ticketing partners we book through may also pay us commission or incentives. These never add to the price we quote you.

Hotels, car hire and holidays are sold by our sister company, Wicket Travel Holidays. We say so wherever those links appear.

The customer reviews we show come from our public Trustpilot profile. We name each reviewer and show their star rating as Trustpilot shows them. Where a review is too long for the page we shorten it, but we never add words to it or change what the reviewer meant, and the full review is always on Trustpilot.

• We never write reviews ourselves or ask anyone to write a fake one.
• We never pay for reviews or offer anything in return for a positive one.
• We never report genuine negative reviews to have them taken down.
• We only show a rating or a number of reviews that matches what Trustpilot shows, and link to it so you can check.

We only say things about our business that we can prove: our company registration, our IATA TIDS number (96239010) and what our customers say on Trustpilot. We don't display the logo of any scheme or body we don't belong to. We do not hold an ATOL licence, and we don't describe our bookings as ATOL protected.

Our legal and policy pages show the date they were last updated. We review our travel information when the rules it describes change, and update the date when we make a meaningful change to the content. Small fixes such as typos don't change the date.

Spotted a mistake or something out of date? Email info@wickettravel.com with the page and what's wrong. We'll check it and correct the page if it needs it.